ONYX COATING Product Warranty

CARE INSTRUCTION

Congratulations!

Your car is now protected with the global leader in nano ceramic surface.

ONYX COATING is designed to protect your factory clear coat, provide a protective shield against the elements and to keep your vehicle looking new at all times.

To maximize the effects of ONYX COATING and to ensure your investment is long lasting, we will discuss a few basic maintenance steps on how to care for your new coating/ppf.

With simple care, your ONYX COATING will reward you for years to come!

WHAT TO DO AND WHAT NOT TO DO!

Car Washes:

Home Washing:

THE CURING PROCESS

Curing time is 2-3 weeks depending on environmental conditions such as humidity and temperature. During this time, the following should be avoided:

Sprinklers. The coating will protect your clear coat from water spots. The coating is less likely to etch than your factory clear, but it can get spots during the curing process and can be costly to remove.
Parking under a shedding tree.
Allowing bird droppings, sap or pollen to sit on the car and bake in the sun.
Washing or abrading the paint If you notice that your car gets water spots, bird drop- pings, tree sap etc. during the first two weeks, immediately remove it following our care instructions. Keep in mind the coating is soft; be gentle when working on the paint.

Washing your car at home

ONYX COATING is extremely slick, this means most things will dissolve and be pulled off by

ONYX COATING’s self-cleaning effect. Minimizing rubbing, (especially with a dry towel) on the coating will ensure its longevity. Dry bird droppings, bugs and tree sap can be dissolved using alcohol type solvents and wiped off with a damp microfiber towel.

Washing:

For best results the car should be washed on a bi-weekly basis to avoid excessive con- tamination build-up. Use only recommend- ed mild soaps.
Use 2 Buckets Technique to wash your protected car).
Avoid high volume brush style car washes, and high PH detergent style cleaners.
Avoid washing in direct sunlight to minimize streaking and water spotting.
Wash from the top down leaving the dirtiest sections for last to avoid cross contamination.
Use separate soap and sponge/mitt/towel for wheels to prevent cross contamination.

Methods of washing:

1. Standard home washing:
Use a foam gun (optimal) or microfiber wash mitt to soap down the car. Rinse it off- with a pressure washer (optimal) or hose. Dry with clean microfiber towels.

2. Spray ‘n wash self car washes:
Select the high pressure soap. Soap the car down (never use the provided brushes especially on the paint!). Rinse car off with the high pressure rinse. Dry with clean microfiber towels.

3. Car washes:
Touch-less car washes only. Never use a car wash with brushes! Never select the “spray wax” option.

Drying:

Spot removal:

After washing:

Automated washing:

Leather and fabric maintenance program:

Annual inspections:

TERMS & CONDITIONS

ONYX COATING warrants that with the proper application of ONYX COATING Paint Protection by an ONYX COATING approved/Authorized Installer; your vehicle’s paint finish will remain protected against:

If any treated paint is shown to be adversely affect- ed from exposure to these conditions or through normal use, as evidenced by a visible loss of paint gloss and providing that all of the terms of this warranty Mentioned Below have been met, then such conditions will be repaired or cleaned (at its option) free of charge by ONYX COATING Regional Distributor and / or its Approved/Authorized installers, who reserve the right to attempt repairs through professional surface reconditioning/polishing before repainting the damaged area.

Order Cancellation and Disputes

All orders placed with ONYX COATING are final. Once an order is confirmed, it cannot be canceled, modified, or returned. Customers are not permitted to raise disputes or chargebacks for confirmed orders. By placing an order, the customer acknowledges and agrees to these terms.

Applicable Vehicles and Period of Coverage:

Coverage terms up to Lifetime, when annual service requirements are met. (See: Annual Inspection). Failure to undertake an annual service will irreversibly terminate the warranty.

Graphene Products:

Graphene Pro
Life Warranty

Graphene Pure
Life Warranty

Quartz Products:

Quartz Pro
5 Years Warranty

Quartz
3 Years Warranty

Vunyx® Paint Protection Film

Warranty Term: warranty period from the installation date
Coverage: Manufacturing Defects and Adhesive Failure Only

This Limited Warranty expressly warrants to the original owner that for warranty period from the date of installation, the Vunyx® Paint Protection Film (the “Product”) will be free from defects in manufacturing and adhesive failure. This Limited Warranty applies only to installations performed by authorized ONYX COATING installers in accordance with recommended procedures.

If the Product fails solely due to a manufacturing defect within the Warranty Period, the defective Product will be replaced without charge. Labor costs associated with removal and reinstallation will not be covered. The replacement film will be installed by an authorized installer. The replaced film will be subject to the remaining Warranty Period of the original installation, and the Warranty Period will not be extended or renewed.

Warranty Coverage
This Limited Warranty covers:

Manufacturing Defects: Defects in the film itself, such as material flaws.
Adhesive Failure: Peeling or delaminating due to failure of the adhesive used in the installation.

What Is Not Covered
This Limited Warranty does not cover the following:

Improper curing, bubbling, or cracking of the film caused by factors unrelated to manufacturing defects.
Installation-related issues due to improper handling, stretching, or misapplication of the film.
Pre-existing damage to the vehicle’s paint surface before the installation of the Product.
Normal wear and tear, scratches, scuffs, chips, or damage caused by road debris.
Discoloration, fading, or staining caused by environmental factors, chemical exposure, or improper maintenance.
Damage caused by accidents, collisions, vandalism, or external forces like rocks or debris.
Improper or unauthorized modification, removal, or alteration of the Product after installation.
Damage from using abrasive cleaning materials or improper wash techniques, including automatic car washes with harsh brushes or high-pressure water.
Damage resulting from exposure to chemical agents, solvents, or cleaning products not approved by ONYX COATING.
Use of non-ONYX COATING branded ceramic coatings applied over the Product.
Water spots or stains caused by mineral deposits left on the film.
Damage caused by fire, flood, surface rust, or paint overspray.
Areas of the vehicle that have not been re-wrapped after a paint or body repair.

Filing a Claim
To obtain warranty service, you must submit a warranty claim with the following:

Proof of purchase and installation (warranty certificate or receipt)
A description and evidence (photos or video) of the defect
Contact information, including name, phone number, and address
Claims must be submitted to the authorized ONYX COATING installer who performed the installation. The cause of the defect will be determined during an inspection.

Important:
Warranty information must be registered at the time of installation or prior to filing a claim via the following link:
https://onyx.dynessco.com/warranty-registration/vunyx-films-warranty/

Disclaimer of Warranties

This Limited Warranty is conditioned upon proper care, storage, installation, and use of the Product in accordance with the guidelines. No additional express or implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose, are provided. All other warranties are expressly disclaimed.

Limitation of Liability

Liability under this Limited Warranty is limited to the replacement of the defective Product. Under no circumstances shall liability extend to indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of business opportunities, or damage to goodwill.

Note: This Limited Warranty is non-transferable unless the new owner provides proof of the original installation date and the remaining Warranty Period. Transfer of ownership will only entitle the new owner to coverage for the remainder of the Warranty Period.

Vunyx® Window Film

Warranty Coverage

Vunyx® Window Films Warranty applies to all ONYX COATING Automotive Window Films that have been professionally installed by an authorized installer. ONYX COATING and the Authorized Automotive Window Film Dealer (collectively referred to as “The Seller” herein) warrants that as long as you own your vehicle, Vunyx® Window Films warranty applies.

Warrants Against

Adhesion failure, peeling, bubbling, blistering and delamination from the glass, or other manufacturing defects.
Maintain film’s color and never fade to other colors.
Maintain Solar Reflectivity properties without cracking or crazing.

In the event the product is found to be defective under this warranty, The Seller will replace such quantity of the film that is proved to be defective.

The Seller will also provide re‑application labor free of charge during the warranty period at The Seller’s discretion. ONYX COATING DOES NOT cover the re‑installation labor.

Warranty Period

This warranty coverage begins on the date the Vunyx® Window Film Product was installed and extends for the period of time the original registered owner of the automobile owns the automobile. This warranty terminates upon any sale of the automobile and is not transferrable.

NOT COVERED BY WARRANTY

The warranty is void if the product has been subjected to abuse or improper care. ONYX COATING is not liable for any loss, damage, expenses or cost, resulting from any one or more of the following:

Improper product care, maintenance or cleaning; or
Product abuse; or
Glass breakage; or
Non‑automotive applications and/or non‑complying film uses; or
Any other acts, occurrences, defects, faults or damages not caused by ONYX COATING.

This Product is to be used in compliance with all applicable local laws, statutes, rules, regulations and ordinances (“Laws”) of the applicable country, state, province or local jurisdiction, including, without limitation, tinted window laws.

Failure to comply with such laws voids the warranty. It is the automobile owner’s responsibility to comply with all applicable laws.

Care and Maintenance

Drying Period

After installation, the mounting solution requires time to fully evaporate.
Drying time varies depending on climate:

Warm, sunny weather → faster drying
Cold or cloudy weather → slower drying

During this period, slight haziness or small water beads may appear. This is normal and will be clear as the film cures.

Do NOT operate your windows until the film is fully dry.

Cleaning Instructions

To maximize the lifespan and appearance of your Onyx Window Film:

Use only clean, soft materials (microfiber recommended)
Avoid ammonia‑based cleaners
Use mild, non‑abrasive cleaning solutions
Dry with a soft cloth or rubber squeegee

Do NOT clean the film for at least 30 days after installation.

CLAIM PROCEDURE

If you experience any issues covered under this warranty:

Contact the original Authorized ONYX COATING Installer who performed the installation.
You must provide:

Original installation invoice/receipt
Dealer information and installation date

Claims submitted without the required documentation cannot be processed.

Do NOT clean the film for at least 30 days after installation.

PERFORMANCE BENEFITS

Blocks up to 99% of harmful UV rays
Zero fading or purple discoloration
Reduced glare for safer driving
No signal interference
Enhanced heat rejection for improved cabin comfort

Your installer has selected ONYX COATING Window Film to provide long‑lasting protection, comfort, and clarity.

GENERAL TERMS & CONDITIONS

Any treatment / re-treatment of ONYX COATING™ Products must be applied / reapplied by an Approved/Authorized applicator. If any treatment, cleaning, repair, or other work is carried out on the vehicle without ONYX COATING, Local Distributors, or Approved/Authorized applicator prior written authorization, the warranty will be invalid.
The vehicle must remain registered, for the en- tire duration of the warranty, for legal non-commercial road use.
Only vehicles registered as passenger vehicles will be warrantied. Commercial vehicles of any kind will not be covered.
Vehicles over 3 months old are required to have a machine polishing carried out by an approved applicator prior to application. Newer vehicles may also require a machine polish if advised by the approved applicator.
In the event of damage / repair to the surface (i.e. accident repair) the vehicle must be taken to an approved applicator for retreatment to the repaired area, at the owner’s expense, within 30 days.
Warranty is registered in the name of the vehicle owner and cannot be transferred.
Should a product reapplication be required (e.g. vehicle accident) you or your insurer are liable for a reapplication fee, determined by the ap- proved/authorized applicator.
The vehicle exterior paintwork must be maintained and washed regularly, to ONYX COATING recommendations, to prevent contamination build up (bi-weekly). After washing ensure that no water is left to dry on the coated surface, particularly within the first two (2) weeks after installation. In the event that your vehicle is ex- posed to high mineral-content water (“hard” or “soft” water) like that from some automated car washes, sprinkler systems or tap water in some areas, then all coated areas need to be dried as soon as possible with a microfiber cloth. Any water that is left to dry may form visible ringlets, which should be wiped off with vinegar until the mineral deposit is removed, as soon as possible.
Successful registration must have been completed with true and accurate data within 1 week from installation date, and confirmation number must be saved.
The customer shall undertake further application of ONYX COATING products to the vehicle as recommended by ONYX COATING™ or by the Approved/Authorized ONYX COATING Agent during coating care and inspection.
Initial Inspection must be conducted by Approved/Authorized ONYX COATING Agent within 60 days from date of application to confirm the correct application, failure to do the initials inspection will void the warranty.

Exclusions:

Where the owner has deemed to have been careless, negligent or failed to maintain the exterior painted surface in the correct manner.
Customer neglect. i.e. Failure to maintain due care of the treated surface results in warranty void.
Pre-existing damage to the painted surface or any other treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by ONYX COATING.
Damage to the coated surface by incorrect manual wash techniques, automatic car washes, brushes or contaminated wash tools that may cause abrasion, or damage caused by a third party not authorized by ONYX COATING.
Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface.
Water spots – Water spots are caused by hard water (mineral deposits), which when left to dry on the paint may leave a stain, water spotting is not covered.
Failed Clear Coat – Peeling, Hazing and Fading or any claim for matters which are covered by vehicle manufacturers’ warranty.
Damage caused by collision, accidental damage, vandalism, malicious damage, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, water etch or vehicle manufacturer’ defects, or defects which may be covered under a manufacturers or dealerships protection plan.
Areas that have not been retreated after a paint repair.
Any loss of time or use of the vehicle while it undergoes inspections or treatments Touch- less car washes only. Never use a car wash with brushes.
Terms and Conditions are not adhered to: Exposure to abnormal & harsh chemicals, Failure to repair & retreat damaged sections, Damages caused by modifications to the vehicle (e.g. mirror, roof racks, DVD install, etc….), Areas not treated with ONYX COATING products and Any claim in respect of damage caused by unusual atmospheric conditions including not limited to hail, salt spray or chemicals.
Color Changing for the non-original manufacturer painted (re-painted) panels.
This warranty does not cover stone chipping, abnormal chemical fallout or spillage, untreated panel repair or replacement, bore water spotting, scratching, abrasions, manufactures imperfections or paint imperfections such as paint flaking, peeling, foreign matter in paint, orange peel or clear coat separation. In addition to the above listed items Nano Shield not warranted against bug splatter, tree sap, bird droppings or bat droppings.
Any claim in respect of matters pre-existing at the time of the application of the ONYX COATING Product, Any claim in respect of any ONYX COATING Product applied other than by ONYX COATING Approved/Authorized Agents, Any claim arising from the customer failing to properly maintain the vehicle, Any claim in respect off acts of vandalism or arising out of an accident involving the vehicle, Any claim in respect of manufacturers imperfections, Any claim arising from the vehicle being operated in a manner contrary to the manufacturers recommendations.
Any claim in respect of damage resulting from the use of the vehicle in a competition or mo- tor sporting event, or where the vehicle is used on a beach, or in off-road driving conditions, or for the launching of boats or other marine vessels for other than occasional recreation use, Any claim in respect of the load area of a commercial vehicle, Any claim in respect of a vehicle which has been subject to other than normal wear and tear, Any claim where the vehicle has not been maintained in accordance with the ONYX COATING Customer Care Page and Instructions mentioned in this warranty, and Any claim in respect of damage caused by unusual atmospheric conditions including but not limited to hail, salt spray or chemicals.
Any claim in respect of damage caused by acid, dyes, inks, bleachers, gum, paint, and lubricants, caustic or corrosive materials, Any claim in respect of the tray area of utilities, Any claim in respect of any area of the vehicle which has not been treated with the appropriate ONYX COATING Product, or at the customer’s request, Any claim arising from the installation of aftermarket parts and/or accessories including without limitation mirrors, luggage racks and mudflats, Any claim in respect of surface rust, rust damage caused by moister trapped under trims and rubber moldings or decorations, Any claim in respect of damage caused by cigarette or cigar burns and Any claim in respect of rust appearing above the window line of the vehicle.
Any claim in respect of deterioration to the paint work caused by the use of cleaning agents other than those commercially available for cleaning paintwork of private passenger vehicles, Any claim in respect of paint chipping, grazing or peeling and Any claim in respect of the tearing or ripping of interior surfaces of the vehicle.

Annual Inspections:

Annual Inspections must be carried out by an approved/authorized applicator, within 30 days before or after the anniversary date of the last service to maintain the warranty.
Failure to undertake an annual inspection within the required period will void the warranty.
A fee determined by the approved applicator will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination, Gloss Renewal and Inspection.
Annual inspections must be recorded within 30 days on ONYX COATING.

Limit of Liability (Claims):

Damage that may be covered under this warranty must be made aware to an approved/authorized applicator within 10 days, failure to comply will result in the warranty being terminated.
Claim determination is at the sole discretion of ONYX COATING™, either approving the repair/re-treatment by an approved applicator or refunding the application cost to the vehicle owner at a maximum of 1000 EUR and terminating the warranty, whichever is less.
Any dispute arising under these terms and conditions shall be governed by the law of Germany, the involved parties agree to submit to the jurisdiction of that Country.
Email reminders for annual inspections are a courtesy and not receiving one is not an accept- able reason for missing your inspection.
Any claim under the warranty must be notified via email or writing to ONYX COATING, Authorized Distributor or Approved/Authorized install- er within 10 days of the customer first becoming aware of any matter giving rise to a claim in regards to ONYX COATING Products.
The warranty is only valid if:
A). Following notification of a claim the vehicle is made available for ONYX COATING or local Distributor or Approved/Authorized installer inspection at its office (or such other place as ONYX COATING may nominate) at a time mutually convenient to ONYX COATING™, local Distributor or Approved/Authorized installer and the Customer, such time during normal business hours(9.00 am – 5.00 pm GMT, Monday to Friday; and
B). The vehicle is subsequently made available to ONYX COATING™ or such other person/s as ONYX COATING™ may stipulate in order that any treatment, cleaning, repair, or other work may be undertaken.
Approval in writing must be obtained by the customer from ONYX COATING™ before undertaking any work covered by the warranty. All work covered by the warranty must be undertaken by ONYX COATING™ or the local Distributor or Approved/Authorized installer or such person as ONYX COATING may nominate. If any treatment, cleaning, repair, or other work is carried out on the vehicle without ONYX COATING or the local Distributor or Approved/Authorized installer's written authorization first being obtained, the warranty will automatically be invalidated.
In the event that the vehicle is involved in an accident that involves damage to an area treated by an ONYX COATING Product, the warranty only remains valid if the affected areas of the Vehicle are retreated by ONYX COATING or local Distributor or Approved/Authorized installer with the relevant ONYX COATING Products at the customers' expense within 30 days of the date of repair; Re-application of ONYX COATING™ should be per- formed after vehicle paint has been allowed to settle for at least 21 days.

Definitions:

Terms and Conditions for the ONYX COATING Trial Program

Eligibility:
This offer is valid only for new customers who have not made a purchase with ONYX COATING prior to this program.
Discount Details:
- A 30% discount will be applied only to the first order placed by the participant.
- The discount does not apply to any subsequent orders.
Product Applicability:
- The offer applies solely to specific product types as designated by ONYX COATING.
- Products are subject to availability, and no guarantees are made regarding stock levels.
Exclusions:
- The discount cannot be combined with any other promotional offers, discounts, or incentives.
- This program does not apply to custom or special orders unless explicitly stated otherwise.
Program Modifications:
ONYX COATING reserves the right to terminate, modify, or suspend this program at any time without prior notice.
Non-Transferability:
The offer is non-transferable and cannot be redeemed for cash or credit.
Order Requirements:
- Participants must adhere to the standard purchase terms and conditions of ONYX COATING.
- Minimum purchase requirements may apply if stated in the program details.
Governing Law:
This program is subject to the laws of the jurisdiction where ONYX COATING operates. Any disputes will be resolved accordingly.
Program Validity:
- The trial program is available for a limited time only.
- Specific dates and deadlines for the program will be communicated by ONYX COATING.
Customer Agreement:
By participating in this program, customers agree to abide by these terms and conditions.

These terms are subject to change at the sole discretion of ONYX COATING. For any questions, please contact our customer support team.

Messaging Terms & Conditions

By providing your phone number to ONYX COATING, you agree that we may send you informational text messages related to your interactions with us. These may include appointment reminders, order updates, support communications, and other service‑related notifications.

Message Frequency

Message frequency may vary depending on your activity or requests.

Message & Data Rates

Standard message and data rates may apply according to your mobile carrier. ONYX COATING is not responsible for any carrier charges.

Opt-Out Instructions

You can opt out of receiving messages at any time: Reply STOP to any message from us.

Once processed, you will no longer receive SMS communications unless you initiate a new request that requires messaging.

Help & Support

If you need assistance: Reply HELP, or email us at sales@onyxcoating.com

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

User Responsibilities

By providing your number, you confirm that: You are the authorized user of the mobile number provided.

You will notify ONYX COATING if your number changes.

Privacy

Your information will be used only for service‑related communications in accordance with our Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes.

ONYX COATING Spring Sale – Terms & Conditions

Promotion Period
The “ONYX COATING Spring Sale” promotion is valid from April 1, 2026 to April 30, 2026, inclusive. Orders placed outside this period are not eligible for the offer.
Eligibility
This offer is available exclusively to verified car care installers, including both new and existing installers, subject to approval by ONYX COATING.
Offer Details
Eligible installers will receive 20% off their first qualifying order placed during the promotion period.
First Order Definition
For the purpose of this promotion:
- New installers qualify on their first-ever purchase from ONYX COATING.
- Existing installers qualify on their first order placed during the promotion period, regardless of prior purchase history.
Product Eligibility
The discount applies to eligible ONYX COATING products only. Certain products, bundles, tools, accessories, training fees, or promotional items may be excluded at ONYX COATING’s discretion.
Discount Application
- The discount is applied before taxes, shipping, and handling fees.
- The offer cannot be combined with any other promotions, discounts, rebates, or special pricing unless explicitly stated.
Usage Limitations
- Limit one (1) discounted order per eligible installer during the promotion period.
- The offer is non-transferable and cannot be redeemed for cash or credit.
Order Modifications & Cancellations
If an eligible order is canceled, returned, or modified in a way that disqualifies it from the promotion, the discount may be voided.
Verification & Compliance
ONYX COATING reserves the right to:
- Verify installer eligibility at any time
- Refuse or revoke the discount in cases of misuse, fraud, or violation of installer agreements
Availability & Stock
The promotion is subject to product availability. ONYX COATING is not responsible for delays or inability to fulfill orders due to stock limitations.
Changes & Termination
ONYX COATING reserves the right to modify, suspend, or terminate this promotion at any time without prior notice if circumstances require.
Governing Terms
All purchases are subject to ONYX COATING’s standard sales terms, conditions, and installer policies, which remain in full effect.